Privacy Policy

This privacy policy explains how personal information may be collected through the www.concave.com or other Concave websites and all digital applications which refer to this privacy policy, where the information is held and how it will be handled. This privacy policy also applies to personal information collected by Concave if you contact customer service in relation to this website.

The terms of this privacy policy are subject to any specific provisions dealing with privacy that may be contained in the terms and conditions for particular offers, products and services made available through this website.

Protection of your personal information

Concave International Pty Ltd (ABN 35 153 098 465) (‘Concave’) is the owner and operator of this website. Concave is committed to respecting and protecting the privacy of your personal information. 

By accessing or using this website or other Concave product or service on any computer, mobile phone, tablet, console or other device, you consent to our Privacy Policy. Concave may modify this Privacy Policy at any time effective upon its posting. Your continued use of our products and services constitutes your acceptance to this Privacy Policy and any updates.

Data collected

All Concave activities are based on stringent ethical principles and we are committed to providing a good level of protection for the privacy of all visitors to our website. For this reason, the way in which we collect and store information is dependent on how our website and related services are used.

Various technologies may be used on our websites and in order to make them more user-friendly, effective and secure. Such technologies may lead to data being collected automatically by us or by third parties on behalf of us. This data does not generally contain personal details about the user. Examples of such technologies are cookies, flash cookies and web analytics.

A visit to one of our websites results in data that is transmitted from your browser to our server being automatically collected and stored by us or by third parties on behalf of us. This data can include the visitor’s IP address, the date and time of the visit, the referral URL (the site from which the visitor has come), the pages visited on our website and information about the browser used (browser type and version, operating system, and other relevant information).

Cookies

A number of places on our website make use of so-called cookies. These are essentially small text files that are stored on your computer’s hard drive or your user device by your web browser. We can use cookies to identify the owner of a user account and to store articles in a shopping basket during the purchasing process.  By default, browsers enable the use of cookies but this function can also be disabled. However, this will result in some services not being available. It is also possible to manually delete cookies after their use via the web browser.

A special form of cookie is the so-called flash cookie. In contrast to normal cookies, these cookies are not created and saved by the browser but are governed by the Adobe Flash plug-in. These can contain more information than normal cookies and cannot be deleted or disabled via the browser; this is only possible using tools such as the website. You can also obtain more information about these cookies on that website.

Pixel Tags and Web Beacons

Web beacons (also known as pixel tags and clean GIFs) involve graphics that are not apparent to the user. Tracking links and/or similar technologies consist of a few lines of programming code and can be embedded in our website. In conjunction with cookies, these are primarily used for statistical analysis purposes. This technology can also be used for tracking traffic patterns on websites, as well as finding out if an e-mail has been received and opened and to see if there has been any response.

Web Analytics

Web analytics is the term given to a method for collecting and assessing the behaviour of visitors to websites. This includes the analysis of traffic patterns in order, for example, to determine the frequency of visits to certain parts of a website, or to find out what information and services our visitors are most interested in. For these purposes, we primarily make use of click-stream data and the other techniques listed above. 

Information provided by you

Besides the data collected by automated means, we also collect personal information which you provide to us. All of this information is characterized by the fact that you have provided this information yourself. We use this information for the purposes described in this privacy policy.

We may also collect personal information about you from a third party through the "send to a friend " facility, where individuals can send an email to a friend, telling them about a product they have found on the website. In this case, we need to know the name and e-mail address of the recipient. That information will only be used for the specific purpose (delivering the email) and we will not further contact the third party unless the third party contacts us.

We will use your personal information for purposes relating to your order; e.g., to notify you regarding the status of your order or delivery. We may use your data for the purpose of the assessment of your creditworthiness, for which we may use third parties. If you have provided us with your personal information in relation to a promotion, event, and we may send you emails or other messages which relate to the service you have requested.

If you use our contact customer service, we may use your personal information (including your contact history) so that customer service is able to process your request and provide you with the best service possible.

If you have given us your personal information during a sale of a product or service, we may inform you about similar products and services. We may also contact you to ask for your feedback after a sale of a product or service. In case of an interrupted sales process we may send you a reminder. We may send this information to you in a number of ways, including by regular mail, e-mail, SMS and MMS. You can immediately unsubscribe from these communications at any time by contacting us using the contact details below or (in the case of electronic messages) by clicking on a link in the corresponding e-mail or other message. Your consent to receiving these communications will remain current until you advise us otherwise.

We will not send you any commercial electronic messages such as SMSes or emails unless this is permitted by the Spam Act. Any commercial electronic message that we send will identify Concave as the sender, include our contact details and provide an unsubscribe facility. Similarly, we will not call you on a number listed on the Do Not Call Register unless this is permitted under the Do Not Call Register Act and related instruments.

If you have consented to be contacted we may contact you per regular mail, e-mail, per SMS, per telephone or any other electronic means for marketing, advertising and opinion research purposes of Concave, and your consent will remain current until you advise us otherwise. This includes for example providing you with information related to products of Concave, ecommerce activities, special offers, promotions as well as information on local store openings, local store activities of Concave or sporting events. In order to be able to contact you with information which is of special interest for you, your overall interaction with Concave (such as but not limited to your shopping behaviour in e-shops, in Concave physical stores, your use of loyalty programmes, your ratings and reviews of products, your contact history with our customer service, your newsletter clicks/ opening results, your surfing behaviour (web tracking), the newsletter types you are subscribed to, your participation in promotions or events, will be combined analysed and used. We may provide your contact information for marketing, advertising and opinion research purposes.

We may also use your personal information for any purposes required or authorised by or under applicable law.

Disclosure of information

We may disclose your personal information for the purpose for which that personal information was collected, and for the purposes set out previously in this Policy.

Personal information may be disclosed (and may be transferred overseas) for these purposes to Companies and organisations within the Concave (including entities located in UK, USA, Asia and Australia) and Concave' contracted service providers, which may include providers of hosting and maintenance services, analysis services, e-mail messaging services, delivery services, handling of payment transactions, and address checks.

In the case of our contracted service providers, we may disclose personal information to the contracted service provider and the contracted service provider may in turn provide us with personal information collected from you in the course of providing the relevant products or services.

There may be occasions on which we disclose non-personal data to our partners in an anonymised form. Such non-personal data includes, for example, information about the number of visitors to a website during a certain period of time. Such information is generally only disclosed in a ‘bundled’ form.

Regardless of where you live, you consent to have your personal data transferred, processed and stored and allow Concave to use and collect your personal information in accordance with this Privacy Policy.

Personal Information – Your Rights

If you provide us with personal information via our websites or other channels, this is done on an entirely voluntary. If you choose not to provide requested information, various customer benefits may not be available. In certain cases, only those people that have submitted the necessary personal information to us are able to order products, use certain services and in other ways avail themselves of the activities and offers available on our website. In order to help you retain control over your personal information you may edit your personal information online or also unsubscribe from services or delete user accounts.

E-mails that Concave sends to you that contain the option to terminate the receiving of such e-mails (unsubscribe) by following the relevant instructions in the respective e-mail. If you want to stop receiving emails from us, you can simply click on this unsubscribe hyperlink and we will stop sending you emails forthwith.

If you wish to opt-out of receiving promotional information and offers in general, including by regular mail, e-mail, per SMS, by telephone or by any other electronic means, or if you want to withdraw your consent, you may at any time contact us by using the contact details below. In case we have doubt about your identity, we can ask you to identify yourself (e.g. by sending a copy of your passport ID).

With regard to other types of messages you may receive, such as maintenance announcements or administrational notifications, the receiving of these can only be terminated by deleting your account, as such messages are a mandatory part of user accounts and the related use of our websites. You can have your account deleted by sending an email to support@concave.com.

We take appropriate technical and organisational measures to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised use, disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing and misuse.

Children’s personal information

The protection of children’s personal information is extremely important. Concave feels that it has a responsibility to protect the privacy of children and has no intention of collecting the personal information of children under the age of 14. We also encourage parents and other guardians to overview the interaction by their child with Concave websites.

If a child under the age of 14 attempts to submit a registration application, this will be rejected with the notification that applications from children under the age of 14 are not accepted. For that reason, we ask parents and other guardians to check on and monitor their children’s Internet usage in order to protect them.

Social Media Networks

Our website provides you Social Plug-ins from various social networks. If you choose to interact with a social network, your activity on our website will also be made available to social networks such as Facebook, Twitter and Instagram.

If you are logged in on one of the social networks during the visit of one of our websites the social network might add this information to your profile. If you are interacting with one of the Social Plug-ins, this information will be transferred to the social network. In case you do not wish such a data transfer, please log off on your social network before you enter one of our websites.

We cannot influence this data collection and data transfer via the Social Plug-ins. Please read the privacy policies of those social networks for detailed information about the collection and transfer of personal information, what rights you have and how you can achieve satisfactory privacy settings.

Web Analytics

Your behaviour on the Concave websites is monitored and analysed.  If you do not wish information about your behaviour at our website being collected and assessed, you can apply for a visitor opt-out.

Security

Our web-site is 100% safe! When you use your credit card to shop at concave.com, rest assured that the transaction is completely safe. Our servers use Secure Sockets Layer (SSL), an advanced encryption technology that works with all of the major web browsers. This technology safeguards your personal information and ensures your complete privacy. In fact, shopping online at concavestore is safer than using your credit card at a restaurant or department store. We also do not store your credit card details.

Contact Information

If you have any questions about your privacy or our privacy policy you are welcome to contact us. The contact details are:

Concave International Pty Ltd,
Privacy Officer
Email: support@concave.com
Call: Customer Service 1300 00 2283 (free call from landline)

Please contact the Concave privacy officer using the above details if you have any concerns or complaints about the manner in which your personal information has been collected or handled by Concave, and we will investigate your complaint.

Changes to this policy

Concave has committed to protecting your privacy and adhering to applicable privacy laws. Concave reviews its privacy policy in order to ensure that it is free of errors, is clearly visible on our website, contains all the required information, is implemented in full, and is compliant with applicable law. This privacy policy may be changed from time to time and significant changes to the policy will be publicized on our website along with an updated version of the privacy policy.