What is Concave's policy on returns and exchanges?
We understand that occasionally you may have to return a product to us for a variety of reasons and to make it easier we have a simple return and exchange policy.
If the item you receive is not right, whatever the reason, return it to us within 30 days and we will promptly refund your money or exchange it for something else. For a full refund or exchange, the item must be returned in its original condition. Almost all boots that have been worn outside will show signs of wear and will no longer be in original condition, thus it is important to try everything on indoors or we cannot accept or process your return.
Where do I send returns?
Please download and complete our online returns form, and send this back to us with your returned package (remember to keep your receipt and tracking number) to:
Please note we cannot be responsible for packages lost en route to our company.
Please understand that we cannot accept COD's or packages marked "Bill Recipient" and please keep the receipt or tracking number of your returned package in the event it is delayed or lost in transit. Please note we do not refund the cost of shipping as this is a third party service. If you received free shipping on your order, we will still deduct the standard shipping costs as specified on the shipping page. If the product has a manufacturer's fault and or if we send you the wrong item in error, we will of course pay the shipping costs.
What if I want to return an item, but no longer have my invoice?
You may still return your item. Items returned without an invoice or copy of an invoice may take longer to process.
What if I receive the wrong item?
Please contact a customer service representative at firstname.lastname@example.org so that they can fix the error and get the correct item shipped out to you. We ship all exchange orders back to you with FREE Ground Shipping in appreciation of your business and patience with us.
If I receive a defective item, what is the return procedure?
Every item that we sell meets our strict quality and performance standards. Due to the special materials in our products (leather etc) many of the items require special care. It's our experience that through proper care and normal use almost all defects will be evident in the first 30 days after the purchase. For this reason you may return any defective item for 30 days after the date of purchase for an exchange or full refund.
We also recognize that in extreme circumstances, an item you have owned for more than 30 days, even one that does not show excessive wear or maintenance neglect, may truly be defective. Our goal is to honestly evaluate every return and make a reasonable decision on every claim. If your claim is after 30 days from purchase, please contact email@example.com in the first instance.
How long will it take for my Return/Exchange to be processed?
Returns are usually processed within 1-5 business days after they arrive at our location.
I have another question not answered here
Then please contact us at firstname.lastname@example.org with your question and we will get back to you. We will contact you within 48 hours.